Privacy Policy

Ieva Vera (org. no. 929029364) is responsible for the storage and processing of the following personal data:

• Clients.

• Contact persons for customers and suppliers.

Examples of activities concerning storage of data are:

Registration of new clients
Client notes in connection with consultations
Appointment dates and times
Processing payments

Personal information that is processed and stored is:

General personal information such as name and date of birth
Contact details such as e-mail and telephone number
Information needed to process payments, such as address
In addition: any name and contact information of the next of kin, if a client so desires

All activities concerning storage of data have a legal basis, for example:

To comply with contractual agreements with clients
Explicit consent
Compliance with a legal obligation the business is subject to, such as storage due to statutory rules for accounting matters
To safeguard the company’s legitimate interests, for example to defend a legal claim.
NB: Names and contact information of a relative or other contact person, when the client choses to give this information, are stored only to be able to notify the contact person in the event of a sudden, acute illness that may occur during a session. They are not used for any other reason.

Individuals (clients) can at any time:

• Withdraw consent for treatment activities based on consent

• Access their personal information and notes made after session and other personal information

• Change their personal information

• Request the deletion of their personal information

• Terminate the contractual relationship

Storage time for personal information:

Ieva Vera stores personal data for as long as is necessary to fulfill the purpose of processing. Data is deleted when a contractual relationship ends (unless explicitly agreed otherwise). Statutory rules, for example related to storage for accounting purposes and other legal obligations, may make it necessary to store personal data for a longer period of time. Continued storage can also take place when it is necessary to safeguard the company’s legitimate interests, such as enforcing or defending legal claims.

Storage time for personal information:

Protection of personal data is of great importance to the business and it is ensured at all times that personal data is protected against unintentional change, deletion or disclosure to unauthorised parties.

Information security

Transfer of personal data

Ieva Vera may disclose personal information (name, email and any telephone number and / or address) to data processors who perform services for the company. The data processors will only use the personal data for the purpose for which they were collected and to perform the services for the business. Disclosure of personal information to authorities only occurs in accordance with law and current regulations. Other extradition takes place only after written instructions and consent from the registered person.

The company uses the following data processors as part of the therapy service:

Fiken for accounting/tax purposes.
Konfidens for costumer register, online booking of appointments, payment processing, invoices, online therapy sessions, storing contact information and client notes.
DocuSeal for contract and data consent.

Newsletter subscription:

Ieva Vera uses Substack to create and deliver newsletters. Newsletter is not part of the therapy service. It will only be sent via email if subscribed on Ieva’s Substack page. The platform has its own privacy policy. If subscribed, your personal information will be handled in accordance to it. While newsletters might contain marketing information related to therapy services, Ieva is committed to creating valuable content and respecting your inbox.

Use of cookies:

Company’s website only uses essential cookies. They are necessary to ensure the functioning of the website and do not require consent to comply with GDPR.

Right of appeal:

If you believe that the processing of personal data is in breach of relevant privacy provisions, you have the right to submit a written complaint to the company directly, the Data Inspectorate or other relevant supervisory authority.

Contact information:

Feel free to contact me by email: [email protected].